Complaints All clubs should follow the Scottish Swimming Club Complaints Procedure. We have developed a complaints procedure template that should be adapted for use by all clubs. It is a mandatory requirement of SASA affiliation that clubs operate a club procedure and are obliged to manage members complaints when the complaint is about the running of the club or club personnel. (Please refer to company rules R12 - R15)Please make time to go through the various documents and templates in the downloads section to make yourself aware of the process. Downloads Club Complaints Process Letter Are you Having to Manage a Complaint? Complaint Application Respondent Do You Have a Complaint? SS Club Complaints Process Guidelines SS Complaint Application