All clubs should follow the Scottish Swimming Club Complaints Procedure. We have developed a complaints procedure template that should be adapted for use by all clubs.

It is a mandatory requirement of SASA affiliation that clubs operate a club procedure and are obliged to manage members complaints when the complaint is about the running of the club or club personnel. (Please refer to company rules R12 - R15)

Please make time to go through the various documents and templates in the downloads section to make yourself aware of the process.