Complaints All clubs should follow the Scottish Swimming Club Complaints Procedure. We have developed a complaints procedure template that should be adapted for use by all clubs. It is a mandatory requirement of SASA affiliation that club operate a club grievance procedure and are obliged to manage members complaints when the complaint is about the running of the club or club personnel. Please make time to go through the various documents and templates to make yourself aware of the process. Complaints Process - Visio Diagram Do You Have a Complaint? Are you Having to Manage a Complaint? Club Complaints Process Guidelines Complaint Application - Complainant Complaint Application - Respondent