Complaints All clubs should follow the Scottish Swimming Club Complaints Procedure. We have developed a complaints procedure template that should be adapted for use by all clubs. It is a mandatory requirement of SASA affiliation that clubs operate a club procedure and are obliged to manage members complaints when the complaint is about the running of the club or club personnel. (Please refer to company rules R12 - R15)Please make time to go through the various documents and templates in the downloads section to make yourself aware of the process. Complaints 0 Club Complaints Process Letter Final Apr2020 1 SS Club Complaints Process Guidelines Final Apr2020 2 SS Complaint Application Final Apr2020 3 Complaint Application Respondent Final Apr2020 4 Are You Having To Manage A Complaint Final Apr2020 5 Do You Have A Complaint Final Apr2020 SS Complaint Application Final Oct2021